Better Products Online strives for the highest levels of customer satisfaction while continuing to offer low cost or free shipping whenever possible. In order to do so Better Products Online has established the following policies:
Shipping Rates: Better Products Online offers the below shipping rates for most products within the continental US, but higher charges may apply to some heavier or over-sized items. Total shipping charges are always visible in the shopping cart prior to to final check out.
Total Order Value | Shipment Rate |
$0.00 - $14.98 | $5.97 |
$15.00 - $29.99 | $6.97 |
$30.00 - $49.99 | $7.97 |
$50.00 - $79.99 | $8.97 |
$60.00 - $74.99 | $8.97 |
$80.00 - $98.99 | $9.97 |
$99.00 - Up | Free |
Damages: Exterior damage must be noted at time of receipt and a claim filed with carrier. Interior damage must be reported within 10 seven days to Better Products Online (please include proof of damage such as photos, etc.) and Better Products Online will make arrangements to promptly replace the damaged product with new product.
Returns: Please note that all specifications and images are for information and illustration purposes only and that manufacturers reserve the right to change specifications without notice.
Any Products shipped as the result of our error can be returned for a full refund at our expense provided the customer has obtained a Return Goods Authorization (RGA). A RGA may also be obtained for any unopened product by contacting Better Products Online within 30 days of receipt. Products with Style will refund the full product price less a 15% restocking charge product if the customer returns the product at his/her expense inside a shipping box with the RGA number clearly marked on the shipping box and product is received with all original parts, packing and warranty cards in new or original sealed condition not later than 60 days from original receipt.
Products returned without a RGA number, with missing parts, instructions, and warranty cards and/or packing not in original “like new” packing will be refused and returned to the customer at their expense. Refunds for product(s) being returned that were originally shipped with free shipping will also be subject to an additional deduction for the cost of the original shipping.